Returns & Exchanges

At Tucker Barbecues, we stand behind the quality of our outdoor cooking equipment and offer a 30-day return window for unused items in their original packaging. We want to ensure you are completely satisfied with your setup so you can enjoy the ultimate grilling experience.

1

Initiate Your Request

Contact our customer support team with your order number and proof of purchase to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack the unused barbecue or accessory in its original crate or box, ensuring all manuals and components are included to avoid restocking fees.

3

Ship to Warehouse

Affix the provided shipping label or arrange for freight collection for larger grill units, then drop it off at an authorized carrier location.

4

Quality Inspection & Refund

Once our technicians verify the item's condition, we will process your refund to the original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing