Frequently Asked Questions
Everything you need to know about your Tucker Barbecue experience.
How long does shipping take for heavy barbecue units?
Standard delivery for our barbecue units typically takes 5-10 business days depending on your location. Once your order is dispatched, you will receive a tracking number to monitor the freight progress.
Do Tucker Barbecues come with a warranty?
Yes, all Tucker Barbecues are backed by a comprehensive manufacturer's warranty covering parts and structural integrity. Specific warranty periods vary by model, typically ranging from 2 to 10 years.
What is your return policy for accessories and grills?
We offer a 30-day return policy for unused items in their original packaging. Please note that for large barbecue units, return shipping costs are the responsibility of the customer unless the product is defective.
Can I convert my Tucker Barbecue from LPG to Natural Gas?
Most of our models are gas-convertible. We recommend purchasing the specific conversion kit through our store and ensuring the installation is performed by a licensed gas fitter for safety.
Do you offer assembly services upon delivery?
We offer premium white-glove assembly services in select metropolitan areas. You can add this service to your cart during checkout or contact our support team to check availability in your zip code.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options like Afterpay and Klarna for eligible purchases.